Access QMS - The ISO Challenge

INTRODUCTION

THE ISO CHALLENGE

THE ACCESSQMS SOLUTION

Pulling It All Together

The current climate surrounding ISO related QMS/EMS development is causing a stir and many businesses to seek new solutions. AccessQMS associates have collectively spoken to thousands of industry professionals serving in different capacities for various companies nationwide. Overall, our research indicates that a common element of tension exists between those within administration and quality personnel. Regarding ISO and system development, there seems to be two different perspectives on why and how to approach this challenge.

Here are some examples from conversations that demonstrate these findings:

Administrative Decision Makers:

"Right now, with our current production and workload, it's too expensive and takes too much time and effort to implement effectively. Maybe down the road. I believe we have until the end of 2006 before it becomes necessary."

"If our customers haven't required it, then we don't need it yet. When they put on the pressure, that's when we'll make a move."

"Currently our customers are forcing the issue, so system development has now become a priority. We've decided to have our quality people do it. After all, that's why we hired them."

Quality Personnel:

"Administration doesn't quite thoroughly understand the value and impact of developing a good streamlined QMS, especially to the bottom line. They tend to think of it as too expensive, and a sort of preferential option for our quality department to flex their muscles."

"As the QM, I'm held accountable for every issue concerning customer satisfaction. I am constantly putting out fires and dealing with customer issues. Sure, a proper system will enable our competitive advantage, but tell me, when will I have time to build it?"

"Administration refuses to recognize that it's not that I'm trying to shirk the responsibility of developing a good system. It's just that maintaining quality on a day-to-day basis, takes up the majority of my time. To find a reliable outsource for development makes goods sense. Especially, when there's a go to guy that we can rely on and I can hold accountable."

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INTRODUCTION THE ISO CHALLENGE THE ACCESSQMS SOLUTION	Pulling It All Together The current climate surrounding ISO related QMS/EMS development is causing a stir and many businesses to seek new solutions. AccessQMS associates have collectively spoken to thousands of industry professionals serving in different capacities for various companies nationwide. Overall, our research indicates that a common element of tension exists between those within administration and quality personnel. Regarding ISO and system development, there seems to be two different perspectives on why and how to approach this challenge. Here are some examples from conversations that demonstrate these findings: Administrative Decision Makers: "Right now, with our current production and workload, it's too expensive and takes too much time and effort to implement effectively. Maybe down the road. I believe we have until the end of 2006 before it becomes necessary." "If our customers haven't required it, then we don't need it yet. When they put on the pressure, that's when we'll make a move." "Currently our customers are forcing the issue, so system development has now become a priority. We've decided to have our quality people do it. After all, that's why we hired them." Quality Personnel: "Administration doesn't quite thoroughly understand the value and impact of developing a good streamlined QMS, especially to the bottom line. They tend to think of it as too expensive, and a sort of preferential option for our quality department to flex their muscles." "As the QM, I'm held accountable for every issue concerning customer satisfaction. I am constantly putting out fires and dealing with customer issues. Sure, a proper system will enable our competitive advantage, but tell me, when will I have time to build it?" "Administration refuses to recognize that it's not that I'm trying to shirk the responsibility of developing a good system. It's just that maintaining quality on a day-to-day basis, takes up the majority of my time. To find a reliable outsource for development makes goods sense. Especially, when there's a go to guy that we can rely on and I can hold accountable." .